FAQ

G E N E R A L

WHAT PAYMENT METHODS DO YOU ACCEPT?

At this time, we accept payments via wire transfer which can be done in person or electronically through the internet banking service of Bank Central Asia (BCA) to account:

Bank: Bank Central Asia (BCA)
Account No.: 4281812224
Beneficiary Name: Stephanie Jaya

Once payment has been made, please confirm your order here. Payments are to be made shortly after an order notification has been sent to your email. Orders automatically expire after and product will be subject to availability.

I LIVE OUTSIDE THE CITY, CAN YOU SHIP TO ME?

Yes, of course! We accept orders from all over the country.

IS MY TRANSACTION SECURE?

We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured to ensure your personal information stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.

WHAT ARE YOUR OPERATING HOURS?

Our team is busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday from 9:00am-5:00pm WIB. We do not ship any orders on Saturdays or Sundays.

DO YOU OBSERVE ANY HOLIDAYS THROUGHOUT THE YEAR?

We are closed on the following days in observance of the holidays: New Year’s Day, Independence Day, Labor Day, and Christmas Day. Please note, depending on when these holidays fall throughout the year we may be closed additional days other than those listed.

 

O R D E R S

WHEN CAN I EXPECT MY ORDER TO SHIP?

All orders are prepped, packed, and shipped within 1-3 business days from when the order is placed and after we receive your payment confirmation. Orders are typically delivered within 1-2 days within the Jakarta and Tangerang areas and anywhere from 3-5 days for orders outside of Jakarta depending on the selected shipping method.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

Please email us at orders@chleapaperie.com to inquire about the status of your order should you have any questions or concerns.

WHAT HAPPENS IF AN ITEM I WANT IS OUT OF STOCK?

While we do our best to keep all items in stock, there may be instances when an item is unavailable. In this case, please email us about your interest in the item(s) and we’ll notify you by email if and when the item expected to be back in stock.

WHAT IS YOUR RETURN, EXCHANGE, AND REFUND POLICY?

All sales are final and we do not accept exchanges. Please choose carefully to make sure you select the correct items while shopping.

CAN YOU ASSIST MY COMPANY WITH GIFT GIVING AND BULK ORDERS?

You are welcome to email hello@chleapaperie.com with the details of your event or bulk order and our team will respond to you shortly regarding your request.

 

C U S T O M  S E R V I C E S

DO YOU TAKE CUSTOM ORDERS?

Absolutely. You are welcome to email hello@chleapaperie.com with the details of your request and our team will respond to you shortly.

DO YOU OFFER WEDDING INVITATIONS?

Yes, we offer a full range of personalized wedding invitations. Please email us at weddings@chleapaperie.com for more information and our team will be happy to go over the details with you, from start to finish.

HOW LONG DOES THE DESIGN PROCESS TAKE?

The time it takes for custom work varies depending on the scope of each project. Please contact us at hello@chleapaperie.com with details about your project and our team will respond to you shortly.

WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED AND MAILED TO ME?

Yes, customers ordering any of our personalized items will typically receive their proofs approximately one week from the final confirmation of wording and design details. Once your order is confirmed, your order is non-refundable.

WHAT IF I NEED TO CANCEL MY PERSONALIZED ORDER?

After placing your personalized order, we will email you to confirm the details. Once you confirm your details, your order is non-refundable and may not be canceled.

ARE MY PERSONALIZED ITEMS ELIGIBLE FOR RETURNS?

Upon final approval of your personalized order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.

I’D LIKE TO FIND OUT MORE INFORMATION OR DISCUSS A QUOTE. WHO SHOULD I CONTACT?

You can use the contact form to get in touch with us, or email us directly at hello@chleapaperie.com with details about your project.